TRUECOBIO

Return Policy

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Simple Returns, Smooth Experience

We carefully review every return and exchange request to provide a clear and reliable after-sales experience.

RETURN WINDOW

Non-Defective Exchanges Or Returns

Application Period

Applications for exchange or return must be submitted within 14 business days of receiving the product.

The resulting shipping costs shall be borne by you.

PRODUCT QUALITY

Defects And/Or Flaws In The Product

Request Period

Customers have 30 business days from the date of receipt to request replacement or refund for products with defects or flaws.

Return Shipping Cost

Such issues must not be caused by improper use, storage, or handling.

Return shipping costs are non-refundable unless the return is due to our error or a defective product.

ELIGIBILITY

Exchange And Return Conditions

Original Condition

Only products meeting the following requirements may be exchanged or returned:

The product must retain its original labels and seals.

Product Usage

The product must not have been washed and/or show signs of use including odors, stains and deformation.

Any self-sewn alterations count as customer-caused damage and invalidate return eligibility.

RETURN EXCLUSIONS

Additional Reminder

Final Sale Items

Products marked as final sales cannot be returned or exchanged.

Clearance, flash sale and promotional bundle items are final sale items and not eligible for return unless confirmed by our team to have manufacturing defects.

REFUND PROCESS

Refund Timeline

Processing Time

Starting from the date we receive the product, internal processing will take 3–5 business days to complete.

The exact timeframe may vary depending on your local bank's policies.

DELIVERY ISSUES

For Undelivered Shipments

Delivery Status

If the tracking information marks your package as delivered but you fail to receive it, you need to contact our customer service within 24 hours and provide valid proof of non-receipt.

Investigation Result

After our investigation is completed, we support resending the goods or processing a full refund for you.

SHIPPING INFORMATION

Wrong Address

Customer Responsibility

Customers are responsible for providing accurate shipping information.

Delivery Delays

We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

PRODUCT DETAILS

Size & Color Disclaimer

Size Difference

All garment sizes follow our exclusive size chart shown on each product page.

Manual measurement may lead to a 1–2 cm error.

Color Difference

Due to different screen display settings, slight color differences between the product photos and physical items are not regarded as defective quality issues.

ORDER INFORMATION

Address Changes

Modification Time

Address changes can only be requested before the order has been shipped.

RETURN SECURITY

Fraudulent Return Rules

Return Review

We reserve the full right to decline return applications, withhold partial or full refunds for empty return packages, items with man-made damage, heavy stains or unauthorized alterations.

Repeated Fraudulent Requests

Repeated fraudulent return requests may result in restricted shopping access on our website.

SPECIAL TERMS

Special Provisions

1. Refused Parcels

Should you decline the delivered parcel, your refund will be issued only after we receive and examine the returned goods.

The original outbound shipping charges are non-refundable.

2. Unauthorized Returns

Any goods sent back without our prior consent may be rejected by our warehouse.

You will be responsible for all extra shipping fees incurred.

3. Return Request Review

To maintain a fair shopping environment for every customer, we reserve the authority to turn down return requests where permitted by applicable law.

This includes items with severe wear, improper use, customer-caused damage, or fraudulent acts violating our store rules.

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This is our return policy. If you have any questions, please email us at [email protected].

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Return Policy